Returns & Refund Policy

This policy explains how CardSynced handles cancellations, returns, refunds, disputes, and outside chargebacks for marketplace orders.

Support Email: support@cardsynced.com

1. Raise Issues Through CardSynced First

Buyers and sellers must raise order issues through CardSynced's internal support and dispute process before taking action elsewhere. We review the evidence, communicate with the parties, and decide the platform outcome.

2. Order Cancellations

• If an order has not yet shipped, we may allow cancellation at our discretion.
• If an order has already shipped, cancellation is usually no longer available and the issue should be raised as a return, refund request, or dispute.
• Orders may also be cancelled by CardSynced for fraud, stock, listing, payment, shipping, or compliance reasons.

3. When You Should Open a Refund or Dispute Case

Open a case promptly if:

• the item never arrives;
• the item is materially damaged in transit;
• the item is materially not as described;
• part of the order is missing;
• there is another delivery or fulfilment problem that needs review.

Where the platform shows a dispute window, you should raise the issue inside that window. Delays can make investigation and recovery harder.

4. How CardSynced Decides Cases

CardSynced may consider tracking, photos, messages, listing details, condition notes, admin records, and provider information.

Possible outcomes include:

• full refund;
• partial refund;
• release of funds to the seller;
• replacement or another commercially reasonable remedy where we offer one;
• rejection of the claim where the evidence does not support it.

5. How Refunds Are Paid

CardSynced may refund or credit approved amounts to your CardSynced wallet. Where we decide it is more appropriate, operationally possible, or legally required, we may instead return funds to the original payment method or use another reasonable refund method.

Seller-side outcomes may release or reallocate funds inside the platform ledger before any later withdrawal is requested.

6. Abuse and Misuse

CardSynced may reject claims or restrict accounts where we reasonably believe there is:

• fraud, false non-delivery claims, or item-switching;
• misuse of the dispute process;
• harassment, threats, or dishonest behaviour during a case;
• attempts to obtain duplicate recovery through both CardSynced and an outside provider.

7. Contact

For order issues, contact support@cardsynced.com or use the support / dispute tools inside your CardSynced dashboard.